What is my User ID? Your user ID is your email address. If you
are having trouble logging in with your email address, first make
sure your CAPS Locks are off on your keyboard. If you are still having
problems, request to have your password sent to you by clicking on
"I forgot my password" on the login screen.
What if I forgot which email address I used to sign up with?
I forgot my password
Click on "I forgot my password" on the login screen. Type
your email address in the forgot password field and submit the form.
Your password will be emailed to you.
How do I renew my credit card
information? Click
on "My Account". Here you will see options to update your
billing and shipping information.
What do I do if my game
is lost? Contact our customer service department at support@rentzero.com.
You are only responsible for the replacement of the game if you
were at fault. If the game was lost or damaged in the mail, then
you are not responsible for the game.
What do I do if I lost the return
mailer? Contact us
at support@rentzero.com
and we will send you a new return mailer or you may place the CD sleeve
in a protective CD mailer and mail it to our address: 5320 Gulfton,
Suite 13 Houston, TX 77081. Please include something with your email
and name so we can credit your account properly.
What do I do if I lost the CD sleeve? Place the CD in the return mailer and we will
replace it at no additional charge to you. Please include something
with your name and email address so we may credit your account properly.
Tell a Friend referral program
details. Word of mouth!
When you Tell a Friend about RentZero, they will be sent a personalized
email from you with a special link to sign up for unlimited game rentals.
When your friends click on the special link their new membership will
be noted as a referral from you. If the person you referred remains
a member for one month, we'll credit your account $10 dollars! You
will have access to a comprehensive tracking interface where all of
your referrals are listed and shows how many days are left before
your referrals are awarded.
